Shipping & Returns
Shipping Policy
At Tropinosh, we believe that delivering fresh and delicious gourmet groceries should be as convenient as it is sustainable. That's why we offer eco-friendly shipping methods that minimize our carbon footprint, without compromising on the quality of our products. Our packaging is carefully designed to keep your food fresh, while also being compostable, reusable or recyclable. Shipping costs vary depending on your location and order size, and will be calculated at checkout. We strive to provide you with the best value for your money, while also supporting our planet's health and well-being.If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We are always here to help and provide you with the best possible shopping experience.
Delivery Time Line:
At Tropinosh, we are committed to delivering quality gourmet, staple food, and daily supplies to your doorstep. To ensure a smooth and transparent shopping experience, we provide the following delivery timeline based on your location:
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Order Processing Time:
Kochi Metro Residents:
All orders placed by Kochi metro residents will be processed within an impressive 1-2 business hours. This rapid processing includes order verification, rigorous quality checks, and careful packaging to maintain the freshness and integrity of our products.
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Residents Outside Kochi Metro Limits:
For residents outside the metro limits, orders will be processed within 1-2 business days. This allows us to maintain the same level of precision and care in handling your order.
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Shipping Time:
Within India:
Metro Cities: 2-4 business days
Non-Metro Cities: 4-7 business days
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International Shipping:
Delivery times vary depending on the destination. Please refer to our shipping information during the checkout process for estimated delivery times.
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Total Delivery Time:
The total delivery time is the sum of the order processing time and shipping time. This gives you a clear estimate of when you can expect your Tropinosh products to arrive at your doorstep.
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Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package in real-time.
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Weekend and Holiday Considerations:
Please note that our business days are Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.
Return & Exchange Policy
At Tropinosh, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, please let us know within 14 days of receiving it, and we will gladly offer you an exchange or refund. Returned items must be in their original condition and packaging, and you will be responsible for the cost of return shipping, unless the item arrived damaged or defective. To initiate a return or exchange, please contact us with your order number and a brief explanation of the issue.We take pride in providing you with the highest quality products and services, and we value your trust and loyalty. Thank you for choosing Tropinosh as your go-to gourmet grocery store.
Contact Us:
If you have any questions or concerns regarding your order or delivery, our customer support team is here to assist you. Feel free to reach out to us through our customer support team through contact@tropinosh.in or at 8891162682